Returns and refunds
At NEOLUX we want you to be happy with your purchase. If you're not, you can return it.
Right of withdrawal: 14 days
You have 14 calendar days from the day you receive your order to return it without giving any reason, as set out in Spanish consumer law (Real Decreto Legislativo 1/2007).
How to make a return
- Email us at sergio.empresario67@gmail.com with your order number and the product you want to return.
- We'll reply with the return address and the steps to follow. Don't send anything before emailing us: we work with several warehouses and the address depends on the product.
- Send the product unused, in good condition and, if possible, in its original packaging.
You can also use the model withdrawal form in Annex B of Real Decreto Legislativo 1/2007, although it is not mandatory.
Return shipping costs
If you return a product because you changed your mind, the return shipping costs are on you. If the product arrives broken, defective or isn't what you ordered, we cover them.
Refund
We refund the price of the product and the original shipping costs (standard shipping) within a maximum of 14 days from the day you notify us of your withdrawal. We may wait until we receive the product, or until you send us proof of shipment, before issuing the refund. The money is refunded using the same payment method you used.
Damaged or defective products
If your order arrives damaged or doesn't work, email us within 7 days with photos or a video of the problem. We'll send you a new one or refund your money, at no cost to you. All products also carry the legal guarantee for lack of conformity established by law.
Contact
NEOLUX · sergio.empresario67@gmail.com